Shipping

SHIPPING

 

Delivery time vary slightly from country to country, but for zone 1, 7 och 8 shipments take 1-3 business days. To other zones it takes 3-7 business days. For Guernsey, Jersey, Liechtenstein and San Marino it may take up to 9 days. Shipping may take lounger do to the Corona pandemic and during Black Friday.

Shipping is free within Sweden. For other countries the shipping price is as follows:

ZONE 1: 7,50 EURO
ZONE 2: 15 EURO
ZONE 3: 17 EURO
ZONE 4: 18 EURO
ZONE 6: 20 EURO
ZONE 7: 26 EURO
ZONE 8: 30 EURO

When the order has left Pihl Strehl AB’s warehouse, the customer is informed by email. An additional message is sent to the customer when the ordered goods are available for pickup from a postal agent.

TAXES & CUSTOMS

For international customers outside EU, additional import duties, taxes and fees may be imposed by the destination country. Such additional costs are paid by the buyer. Please check with your country’s customs office to determine what these specific additional costs might be for your order.

RETURNS

From the time the customer has received the goods, the customer has 14 days to return the order or exchange it. The right to return an item can be invoked for any reason. In order to return/exchange the goods, they must be in original condition and in unbroken original packaging. No returns or changes on discounted items. 

The customer should always contact Pihl Strehl customer service if he or she wishes to regret or exchange the purchase. For customers in Denmark, Finland and Sweden, Pihl Strehl will provide a return slip. We will then deduct the cost of the return shipment from the refund, the cost is 92 SEK for Sweden and 11 EUR for Denmark and Finland. For returns from countries other than Sweden, Finland and Denmark, the customer is responsible for arranging and paying the freight itself. Email us at contact@pihlstrehl.com to get the address and other necessary contact details.